BACK UP, MENTOR & SUPPORT TEAM VIEW

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Start Playing - Six categories with three issues requiring a response from a choice of three scenarios

Tick the box next to the scenario that you, or your team, believe is the best strategic course of action. Tick one box only and submit when complete.

1. Risk Avoidance

RA1

Here is the issue -

"Staff are threatening industrial action if a positive COVID-19 test is recorded for anyone in their area of work who has not been vaccinated. Should the company adopt a mandatory vaccination policy if side effects could emerge and legal action follows?".

.What advice would you give Management? Tick one box only

RA 1 Scenario (a) RA 1 Scenario (b) RA 1 Scenario (C)
Introduce a policy to make vaccination optional but make the wearing of masks mandatory during working hours as a precaution, insist on regular testing to satisfy union demands and isolate staff who are unable to be vaccinated for medical reasons Employ workplace safety officers throughout the company with COVID-19 management training to ensure workforce safety through adherence to company policy and counsel staff when breaches occur. Evaluate the risk of an optional vaccination company policy and the possible impact on company operations and ability to maintain international flights before publishing a final policy.

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RA2

Here is the issue -

"The company is looking at measures that should be taken to protect staff if the vaccine is proven NOT to stop the spread of COVID-19, especially in areas where staff may come into contact with customers, or the travelling community".

..What advice would you give Management? Tick one box only

RA 2 Scenario (a) RA 2 Scenario (b) RA 2 Scenario (c)
The company implements a policy of testing and verification supported by international standards, such as the IATA (International Air Transport Association) Travel Pass, to be used as the source of customer vaccination and COVID-free status. The company appoints marshals, but with limited powers and provide advice only to staff. The company appoints marshals with the authority to close down operations if COVID vaccination and testing requirements for the public cannot be verified.

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RA3

Here is the issue -

"There is a concern that the airline’s share price will not recover until the company is able to verify current vaccination rates within the company and track status into the future".

..What advice would you give Management? Tick one box only

RA 3 Scenario (a) RA 3 Scenario (b) RA 3 Scenario (c)
The company introduces a policy whereby current and all new staff provide evidence of vaccination and testing results to HR for verification and the company seeks an HR system in the marketplace that collects data. Due to the constantly changing information the company should store data on a spreadsheet to be able to respond to new data collection requirements and avoid costly technology investment The company should seek to verify employee vaccination and testing information and record employee data on a technology platform that prevents tampering and changing status, as well as provide integrated reporting.

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2. Employee and Organisation Effectiveness

EOE1

Here is the issue -

"The company is planning to abandon current workforce structures due to the likelihood of ongoing sick leave due to coronavirus and introduce a contingent workforce arrangement with non-sick leave entitlements".

..What advice would you give Management? Tick one box only

EOE 1 Scenario (a) EOE 1 Scenario (b) EOE 1 Scenario (c)
The airline should maintain a permanent workforce arrangement with current sick leave entitlements, but with a reduced sick leave entitlement for staff who have not been vaccinated The company immediately announce a contingent workforce arrangement to contract out sections of work for certain areas within the organization and with no sick leave entitlement The company abandons plans and maintains the current workforce arrangements.

.

EOE2

Here is the issue -

"The company is planning to reduce special leave entitlements for primary and secondary carers and review maternity and paternity leave for staff working from home."

..What advice would you give Management? Tick one box only

EOE 2 Scenario (a) EOE 2 Scenario (b) EOE 2 Scenario (c)
The company announce a new policy removing special time-off for staff caring for family members living in the same household The company renegotiates working hours for staff currently working from home, and caring for a family member, with a view to increasing hours based on higher availability The company renegotiates with staff maternity and paternity leave with a view to reducing the unpaid section of the leave

.

EOE3

Here is the issue -

"The company is concerned the work from home COVID-19 strategy has flattened organisation structures and reduced promotion opportunities and distorted gender equality compliance reporting"

..What advice would you give Management? Tick one box only

EOE 3 Scenario (a) EOE 3 Scenario (b) EOE 3 Scenario (c)
Normalise reporting (before COVID and after) to ensure an accurate reflection of promotions during an annual cycle and define new criteria for a promotion Clearly define what represents a promotion to distinguish from job change or restructure and reflect the difference in the HR database Publish a new organisation arrangement to clarify reporting relationships

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3. Talent Attraction

TA1

Here is the issue -

"The company is planning to introduce a recruitment program based on the assumption every country has emerged from the pandemic with their entire population vaccinated."

..What advice would you give Management? Tick one box only

TA 1 Scenario (a) TA 1 Scenario (b) TA 1 Scenario (c)
The company moves forward with a plan based on full immunization and makes sure it is ready for a restoration of open border travel The company should wait until global immunization is confirmed and verifiable proof is available The company prioritizes positions it wants filled prior to the resumption of normal operations in case those positions are hard to fill later

.

TA2

Here is the issue -

"The company is advertising that only vaccinated people can apply for jobs within the airline. Is that legally and ethically wise?"

..What advice would you give Management? Tick one box only

TA 2 Scenario (a) TA 2 Scenario (b) TA 2 Scenario (c)
The company should adopt a full vaccination strategy to avoid diluting efforts to have their current workforce vaccinated and make that known to candidates The company should not advertise vaccination as a requirement but apply that criteria during the interview and selection process The company should abandon any such policy

.

TA3

Here is the issue -

"The company is not stipulating any vaccination status for people applying for jobs in the airline during the job advertising process".

..What advice would you give Management? Tick one box only

TA 3 Scenario (a) TA 3 Scenario (b) TA 3 Scenario (c)
The company should take a lead role in supporting a fully vaccinated workforce and include the policy in any advertisements for positions The company should refrain from mentioning vaccination status during the advertising stage but should make candidates sign a declaration that they will be vaccinated if requested to do so The company should declare its’ vaccination policy during job advertising in regard to non-vaccinated staff and sick their leave entitlements and eligibility for workforce compensation if the COVID-19 virus if contracted during the course of their duties

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4. Talent Retention

TR1

Here is the issue -

"Many airline pilots have taken up other forms of employment during the pandemic and may not wish to return to the airline when needed raising the concern there will be an impact on ability to operate aircraft."

..What advice would you give Management? Tick one box only

TR 1 Scenario (a) TR 1 Scenario (b) TR 1 Scenario (c)
The company should start to contact pilots now and bring them back into the workforce to avoid recruitment costs later, even though there will not be sufficient flights to fully employ all pilots The company should contact all pilots and encourage them to renew their necessary qualifications at their own expense, but not offer immediate employment The company should not worry about pilots who have taken other jobs and gamble that there will be a pool of pilots available from other sources when normal services resume.

.

TR2

Here is the issue -

"Some pilots may refuse to be vaccinated and will not qualify for entry into some countries where the airline flies. Should the company endeavour to assign pilots to special routes where vaccination is not necessary or insist on vaccination?"

..What advice would you give Management? Tick one box only

TR 2 Scenario (a) TR 2 Scenario (b) TR 2 Scenario (c)
The company should immediately verify pilot vaccination status and monitor to ensure their status is compliant with international regulations and dismiss pilots who fail to comply The company should contact international bodies to understand rules about unvaccinated pilots in case mandatory quarantine periods apply and not schedule unvaccinated pilots to avoid those routes or operate on domestic flights only The company should allow pilots to self-declare vaccination status in case the vaccination was received outside of their home country and allow them to continue to operate globally

.

TR3

Here is the issue -

"There will be a lack of confidence in employment in the airline industry due to the fear of border closures and staff lay-offs until the effectiveness of vaccines to prevent the spread of COVID-19 can be proven. The airline needs to restore confidence".

+

..What advice would you give Management? Tick one box only

TR 3 Scenario (a) TR 3 Scenario (b) TR 3 Scenario (c)
The airline should consider an advertising campaign immediately to open forward bookings to indicate a return to pre-pandemic operations and on-going viability of the airline The airline accepts the lack of confidence and offers staff financial, service-related leave and pension incentives for continuous service The company liaises with other airlines to present a global view that normal travel will resume when there is herd immunity, sufficient numbers are vaccinated and contingency plans exist if there is another pandemic outbreak

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5. Talent Enhancement

TE1

Here is the issue -

"The company plans to introduce a program to teach every employee how to use remote communication tools and make technology part of a person’s job description."

..What advice would you give Management? Tick one box only

TE 1 Scenario (a) TE 1 Scenario (b) TE 1 Scenario (c)
A new business unit should be set up to teach every level of the organization how to communicate using mobile devices The company does not need to do anything. Most people are now familiar with mobile applications and social media The company should start a program by using a communication strategy that involves employee contact through mobile devices

.

TE2

Here is the issue -

"Many staff have experienced little or no network reception in their home location and there is a fear that they have been locked out of new skills and technology being applied to their jobs"

..What advice would you give Management? Tick one box only

TE 2 Scenario (a) TE 2 Scenario (b) TE 2 Scenario (c)
The company should conduct a company-wide study to identify any skill gaps that currently exists within the company and focus on areas of need The company should assume a loss of skills during the COVID work-from-home era and undertake a company-wide skills training program The company should make sure any new process that requires the use of communication technology has an alternate arrangement for staff without access

.

TE3

Here is the issue -

"Many employees have undertaken online learning courses during the work-from-home era and have raised their expectations for similar job training delivery within the company when they resume normal operations"

..What advice would you give Management? Tick one box only

TE 3 Scenario (a) TE 3 Scenario (b) TE 3 Scenario (c)
Tailor any new company courses around community learning techniques Integrate external learning courses into the company’s library of recommended courses associated with specific jobs and avoid designing new courses for face-to-face delivery. Offer financial incentives for staff undertaking external courses relevant to their job

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6. Improved Productivity and Service Delivery

IPSD1

Here is the issue -

"There is a perception that many staff have lost their interpersonal skills due to isolation during the pandemic and customer contact positions are not delivering the right level of service delivery"

..What advice would you give Management? Tick one box only

IPSD 1 Scenario (a) IPSD 1 Scenario (b) IPSD 1 Scenario (c)
Schedule refresher courses for all customer contact jobs Monitor performance in customer contact jobs and recommend incumbents for re-training where necessary.. Take no immediate action and allow time to elapse to see if engagement levels and customer feedback indicate intervention is necessary

.

IPSD2

Here is the issue -

"The company is concerned the availability of unlimited Close Contact Self Isolation (CCSI) leave is being abused and adversely impacting operational rostering"

..What advice would you give Management? Tick one box only

IPSD 2 Scenario (a) IPSD 2 Scenario (b) IPSD 2 Scenario (c)
Impose a limit on paid CCSI leave Make all CCSI leave unpaid Only pay CCSI leave where COVID contact occurred in the work situation

.

IPSD3

Here is the issue -

"The company is concerned that COVID-19 vaccinations should be performed during paid working hours and there will be an interruption to production, and loss of productivity, as employees take time-off to be vaccinated."

..What advice would you give Management? Tick one box only

IPSD 3 Scenario (a) IPSD 3 Scenario (b) IPSD 3 Scenario (c)
Seek medical advice whether the vaccination will be an on-going annual event or a one-off instance before deciding on paid time-off Due to the uncertainty surrounding length of vaccine effectiveness the company should not allow vaccinations during working hours and request proof of vaccination, including date, location, vaccination authority, and type of vaccine Arrange for an in-house military precision style vaccination program for all staff to minimise time off-the-job
 
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